COVID-19 Campus Updates and Resources: Wearing a face mask and practicing physical distancing are required. Visit our Stay Healthy, Stay Safe. Navigating COVID-19 Together website for more information.

Spring 2021 Course List: This course list identifies face-to-face classes that will be delivered via Zoom at their scheduled days and times through March 19. All other courses will run as scheduled at their designated days, times, and locations.

Extended hours: Many offices are open 8:00am–6:00pm weekdays through January 22. Offices with extended hours include Student Services, Business Office, Financial Aid, and Admissions.

Recorded Free Webinars

Jan2021

Why People Pleasers End Up Hurting Themselves and Their Careers

You may think saying “yes” to everything shines a positive light on you from coworkers and people you report to, but it’s actually sending a different message. People who are “people pleasers” are telling others not to value your time. This ultimately hurts you by being overwhelmed by too much to do; causes resentment and damages your career. This workshop will help you identify “people pleasers” and provide tactics on ways to say “no” professionally and respectfully even if it’s to your own boss.

Webinar Recorded: Tuesday, January 19, 2021
Facilitator: Lisa Schaefer

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Dec2020

How to Improve Leadership at Work

Every year employees cite the need to develop leadership skills at their business. Do you know what to focus on and how to stay ahead of the game? We will share what research is telling us and things you can do now at your workplace to start developing potential leaders and sharpening existing leader's abilities to meet tomorrow's needs.

Webinar Recorded: Wednesday, December 2, 2020

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nov2020

Bring Back Common Sense

Intelligence and common sense are two different things. We all know someone who is "book-smart, but they suffer from "street-smarts, or the practical knowledge on how the world operates. Some people think you are born with common sense or you acquire this early on when you are growing up. Join us in this 30 min webinar and find out how you can cultivate common sense now as an adult and as a leader in your team to improve decision making abilities. Come and learn how you can bring back common sense.

Webinar Recorded: Wednesday, November 18, 2020
Facilitator: Sandra Flikkema

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Oct2020

The Reactive Leader: Why Firefighting Will Get You Burned

In this session, we'll introduce why leaders who embrace a reactive, "firefighting" mindset in their roles are setting themselves up for even bigger challenges. This fire fighting mentality has unintended consequences, and the impact on team dynamics and company culture can be crippling. This 30-minute session is a preview of the future full session on the topic, "The Proactive Leader: Firefighter or Fire Chief?", on November 4.

Webinar Recorded: Wednesday, October 7, 2020
Facilitator: Joel Bennett

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Sept2020

How to Impact the Bottom Line: Become Data Driven

We all know the importance of using data to make better decisions, but according to recent research,* "over half of businesses say they still rely on gut feel or experience more than on data and hard facts to drive their decision making. Interesting, however, 2/3 of those same companies believe future decisions will be made primarily by data."

Join us for this free 30-minute webinar to learn how you can get ahead of this curve by becoming more data-driven. Plus, we will provide a sneak peak of a new training program that will start in October on Data Analytics.

*Source: www.bi-survey.com

Webinar Recorded: Tuesday, September 1, 2020
Facilitator: Kevin Kuznia

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June2020

Productivity Punch

We are all looking for ways to be more effective and efficient with our time and resources. In this webinar, we'll showcase three virtual tools that can help you boost your job performance and maybe give you a little extra time at the end of the day - hopefully at home.

Webinar Recorded: Wednesday, June 24, 2020
Facilitator: Sandra Flikkema

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June2020

Leading Colors During Stressful Change

In the workplace, there are a variety of ways in which people’s behaviors impact their productivity and interaction. With the four different colors, Orange/Blue/Gold/Green, it is essential to explore how each type manages stress and difficult situations. In this webinar, we will give an overview of each type and discuss ways to lead effectively.

Webinar Recorded: Wednesday, June 17, 2020
Facilitator: Lisa Schaefer

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June2020

Navigating Through the New Normal

During these times of uncertainty, employers may experience changes in productivity. While no one can predict how the future will unfold, it is certain things will not be the way they were before. What seems standard procedure or best practice today may change tomorrow. What was familiar and sometimes routine, is now different. Successfully managing the new normal requires an adjustment in communication, engagement, and mindset.

Webinar Recorded: Tuesday, June 16, 2020
Facilitator: Terry Whitson

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May2020

Managing in Difficult Times

In the wake of significant change, leaders must respond to maintain their team stability. In this session, we'll explore the psychological threat response and your team members' core needs to maintain high levels of performance.

Webinar Recorded: Tuesday, May 19, 2020
Facilitator: Joel Bennett

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May2020

The Seven C's for Exceptional Remote Work

In this session, we'll explore the seven facets to effective leadership of a (newly) virtual team.

Webinar Recorded: Tuesday, May 12, 2020
Facilitator: Joel Bennett

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May2020

Staying Connected

With the move to virtual work, leaders are finding that building and maintaining relationships within the team is more difficult than ever. This session will help you and your team build connection points and communication rhythms for your work, even though it may be done apart.

Webinar Recorded: Thursday, May 7, 2020
Facilitator: Joel Bennett

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Apr2020

Top Five HR Mistakes That Can Cost You a Ton of Money

What are the top five costliest mistakes people make who are involved in human resources and how do you avoid them? We'll tell you. Also, get a sneak peak into a new, June training series designed for small-to-mid-sized businesses who don’t have a designated HR professional on their staff, but still need to have someone perform the necessary work.

Webinar Recorded: Thursday, April 30, 2020
Facilitator: Karen Reynolds

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Apr2020

Managing the Ups and Downs of Emotions on the Job

With COVID 19 there are a wide range of emotions emerging on the job. This session will provide tips for managing the roller coaster of feelings and best team responses to take care of each other, the customer, and ultimately, help your business respond to this ever-changing landscape.

Webinar Recorded: Wednesday, April 29, 2020
Facilitator: Dr. Celina Peerman

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Apr2020

Building Resilience: Anxiety First Aid

We are all working in a challenging, rapidly evolving context, where we face individual, family and business threats. Many teams have been forced into an abrupt transition to remote working, under difficult circumstances. This session will encourage the team to explore how they can deal with the current stress and anxiety of current events, as well as how to build resiliency.

Webinar Recorded: Tuesday, April 28, 2020
Facilitator: Joel Bennett

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Feb2020

Handling Hot Customer Situations with a Cool Head

Most people shy away from angry and upset customers. They're never easy to handle, but it's precisely the time you can make a real difference. Instead of never returning to their business again and spreading the word about your bad customer service, these "hot" customers are giving you a chance to make it right. In this 30-minute webinar, learn how to cool these hot situations down by learning a 3-step process.

Webinar Recorded: Wednesday, February 26
Facilitator: Kelly Carman

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