Mental Health Services

National Suicide Prevention Lifeline 1-800-273-TALK. Help is available for you or someone you care about, 24-7.Occasionally you may encounter situations in your life that affect your learning environment. When these situations arise, counseling is available to provide short-term assistance, and in some cases, referral to community resources for long-term help.

Local Mental Health Services

Talk with a Licensed Mental Health Practitioner

Meeting individually with a licensed professional counselor in a private setting can help you to clarify thoughts and feelings, develop problem-solving skills and coping strategies, and to construct a plan for the future.

The Student Health Clinic provides free confidential counseling services with a licensed mental health practitioner. Insurance will not be billed for counseling services.

Our counselor is available to help you with:

  • Stress management
  • Depression
  • Anxiety
  • Suicidal thoughts
  • Personal/social problems
  • Family problems
  • Relationship issues
  • Eating disorders
  • Concerns with domestic violence or abuse
  • Sexual harassment or rape
  • Post traumatic stress disorder
  • Substance abuse counseling with referral available
  • Test anxiety
  • Anger
  • Personal struggles with self-worth, self-acceptance, etc.
  • Homesickness
  • Life transitions

Please contact the Student Health Clinic to schedule an appointment.

Mental Health Resources

Safety Plan and Self-Care Apps

Crisis Resources

If you are in immediate danger, call 911 or go to your nearest Emergency Department.

Emergency Departments

Mercy One Waterloo

3421 W. 9th Street, Waterloo, IA 50702

Mercy One Cedar Falls

515 College Street, Cedar Falls, IA 50613

Unity Point Allen Hospital

1825 Logan Avenue, Waterloo, IA 50703

Resources you can Call

  • 24/7 Crisis Hotline: 988
  • Elevate Black Hawk County Mobile Crisis Response: 1-855-581-8111
  • Lifeline ofrece 24/7, servicios gratuitos español: 1-888-628-9454
  • For TTY Users: Use your preferred relay service or dial 711, then 988
  • The Trevor Project LGBTQ+ Crisis Hotline: 1-866-488-7386
  • Trans Lifeline: 1-877-565-8860
  • Veterans Crisis Line: 988 then Press 1

Resources you can Text

  • 24/7 Crisis Text Line: Text HOME to 741-741
  • Black Hawk County Elevate Mobile Crisis Response: Text 855-895-8398
  • Lifeline Chat: Text 988
  • The Trevor Project LGBTQ+ Crisis Text Line: Text “START” to 678-678
  • Veterans Crisis Line: Text 838-255

Non Emergency Referrals

Allen Hospital Mental Health Walk-In Clinic

212 W. Dale Street, Suite 100, Waterloo, IA 50703 (Entrance 6B)

319-226-2106

Pathways Walk-In Clinic

3362 University Avenue, Waterloo, IA 50701

319-235-6571

Hours: Monday – Thursday 8:00 – 11:00am, 1:00 – 4:00pm. Friday 8:00 – 11:00am

Elevate Walk-In Clinic

405 E. 5th Street, Waterloo, IA 50703

Call for appointment: 833-370-0719

Black Hawk Grundy Mental Health

3251 W. 9th Street, Waterloo, IA 50702

Call for appointment: 319-234-2893

Contact Information

Student Health Clinic

Health Education and Services Center—left door entrance
319-296-4224
319-406-4036 (fax)
Email the Student Health Clinic

Regular Hours — Fall 2024

July 29 – December 20, 2024

Hours subject to change depending on staff availability.

Monday 8:30am–12:00pm
1:00–4:00pm
Tuesday

8:30am–12:00pm
1:00–6:00pm

Wednesday 8:30am–12:00pm
1:00–4:00pm
Thursday 8:30am–12:00pm
1:00–4:00pm
Friday 8:30am–1:00pm

If campus is closed, the Student Health Clinic is also closed. This includes weather-related closings. See scheduled college closings.

Appointments are required. Please call or email to schedule an appointment.

The nurse practitioner and licensed mental health counselor are also available via Tele Health.

Additional Healthcare Providers

EFR Employee and Family Resources student helpline

Employee and Family Resources Student Helpline provides 24-hour confidential telephone support for students and families to assist with stress concerns related to school, friends, family, mental health, substance abuse, and much more. To connect with a masters-level counselor, call 1-800-464-6056.

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