Terry Whitson is an independent training and development consultant with more than 25 years of experience in corporate training. She earned a master's degree in training and development from Drake University and an undergraduate degree in business with a marketing emphasis from the University of Iowa. Terry has been an adjunct faculty member at Kirkwood Community College since 1988 and Mount Mercy University since 2010. She has worked as a training manager and corporate trainer for several large companies. She also gained valuable insight into customer communications from her early work experience as a customer service manager.