Career Detail

Z2019 Student Success Specialists

Vacancy Notice: 07/16/2019
Application Deadline: 7/30/2019 By 4:00pm CST
Position Type: Professional

REPORTS TO:

• Associate Director

JOB SUMMARY:

This position works and collaborates with Student Services staff, faculty, student educational resources, and other College staff relative to retention planning issues and related activities. Assists students regarding pre-technical program advising and referral to academic, non-academic and community services.

ESSENTIAL JOB FUNCTIONS:

Important responsibilities and duties may include, but are not limited to, the following:

• Utilizes Hawkeye’s academic support services, financial assistance, advising, mental health counseling and student health clinic services to enhance each individual student’s program completion.
• Facilitates a collaborative process with faculty and staff to retain and increase persistence rates for program students.
• Integrates intervention practices and support services for students whose lack of performance and or attendance may cause barriers to successful completion of course work.
• Creates and implements preventative measures to include but are not limited to early and ongoing review of academic status of students for appropriate academic intervention referrals, financial and personal advising, and other services.
• Presents and coordinates retention and other workshops for students, faculty, and staff.
• Addresses and mediates student conflicts.
• Uses student development and case management models to aid in the personal growth and development of students.
• Resolves issues using defined policies and practices and professional knowledge as reference.
• Interprets standardized tests including Accuplacer, COMPASS, CLEP, ACT, and SAT used for advising and course placement.
• Advises students on appropriate course placement consistent with student goals.
• Advises students regarding assessment results and developmental course placement.
• Manages student progress through individual appointments and in group settings and when necessary through probation meetings for academic standing improvements.
• Utilizes student records and information through Datatel and WebAdvisor software, and helps students register.
• Conveys and interprets college requirements, policies and procedures, and provides appropriate referrals to college and community resources.
• Manages conflict and resolution with student issues and grievances while promoting student development; refer as needed.
• Coordinates and provides referrals within institution and to outside agencies.
• Organizes, develops, and revises written advising tools (degree audits, program and pre-program worksheets, etc.).
• Develops and revises oral presentations (group scheduling, workshops).
• Assists with tour days (Experience Hawkeye, etc.).
• Teaches sections of The College Experience and/or assists with distributing the information for technical program students.
• Participates in appropriate college committees.
• Performs other duties as assigned.

QUALIFICATIONS:

• Master’s degree
• Demonstrated ability in strong interpersonal communication and presentation skills.
• Ability to work with a culturally diverse student population, faculty, staff, and the general public.
• Self-starter with the ability to work independently with limited supervision.
• Ability to plan, organize, and complete advising goals and objectives.
• Knowledge of personal computer software applications, networks, and Internet search skills.
• Demonstrated effective oral, written and listening communication skills.
• Demonstrated effective organizational skills to manage multiple and shifting tasks/demands to meet timely deadlines.
• Ability to think critically and solve problems.
• Good judgment and ability to handle confidential/sensitive information with discretion.

PREFERENCES:

• Master’s degree in student affairs, higher education administration, social work, conflict resolution, or related field.
• Experience in teaching or advising in higher education.

EMPLOYMENT STATUS:

Full time positions with a comprehensive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; and a choice of retirement programs—IPER (defined benefit) or TIAA (defined contribution). Salary will be commensurate with the applicant’s education and experience.

Application Procedure

Background checks and driving records are considered in all hiring decisions.

Veterans and persons with disabilities are encouraged to apply.

If you are in need of any special accommodation in completing the application process, please email Human Resource Services.

Application materials are required and must be received in the Human Resource Services office by the application deadline in order to be considered for the position.

Apply Online