Financial Aid Advisor - Outreach
Vacancy Notice: 03/02/2018
Application Deadline: 3/30/2018 By 4:00pm CST
Position Type: Professional
JOB SUMMARY: This individual prepares and delivers all financial aid presentations on and off campus as required. Represents the Financial Aid office in a variety of recruitment and marketing activities including financial aid nights, college fairs, high school programs, individual school visits, group presentations, Open House events, College 101 courses, Mandatory Orientation and Registration Experience (M.O.R.E.) program. Prepares materials for workshops including applications, workshop handouts and presentation materials. Coordinates the financial aid outreach program; schedules seminars and workshops; assigns dates, facilities and presenters; assists students and evaluates financial aid applicant results. Creates PowerPoint presentations, videos and handouts for student information (i.e. Experience Hawkeye and Orientation). Assists with any financial aid activity needed, such as regulations research, reporting, monitoring and writing of policies and procedures. Develops and writes student eligibility procedures in coordination with the Director. Assists with monitoring financial aid consumer information. Counsels students and parents via any mode of communication necessary: person, phone, email, text, chat, etc. and aids them with the completion of any financial aid form requested. Advises regarding availability of financial aid, the eligibility requirements, the application process, aid programs, costs, indebtedness, and financial planning; individualizes information to the particular needs and situation of the student. Provides information and presents on scholarship and loan options, alternative financing and debt management. Communicates frequently with appropriate contact and serves as liaison with federal and state agencies, financial institutions, campus offices, high school counselors and administrators, and other college/university administrators as needed. Develops and executes a plan aimed at increasing financial aid awareness resulting in an increase in low-income, disadvantaged student participation in post-secondary education; acts as a financial aid liaison for the Financial Aid office with the off-campus centers providing a financial aid outreach to those communities; disseminates financial aid program information to high schools, migrant groups, local agencies and the public. Develops and implements a financial aid marketing plan for the Financial Aid Outreach Initiative; coordinates publicity materials with the Marketing & Public Relations Office and creates brochures and a multi-media campaign. Monitors and reviews the services and activities of the Financial Aid Outreach Program; incorporate changes in legislation, technology, educational trends and community needs into financial aid workshops and presentations. Conducts loan exit counseling sessions in groups and individually. Sends exit counseling materials as needed. Mails exit counseling materials to withdrawn students and updates National Student Loan Database System (NSLDS) as needed. Assists with the development and presentation of the Responsible Borrowing Program. Gathers and evaluates all outside scholarship information received to determine which ones to publish on website. Provides students with scholarship counseling. Records and reconciles all sponsorships and scholarships with the Hawkeye Community College Business Office and the Hawkeye Community College Foundation Office. Be a member of the Financial Aid Satisfactory Academic Progress (SAP) Committee. Reviews SAP appeals and make recommendations regarding financial aid reinstatement. Assists in developing policy and procedures for complying with Federal Title IV refund calculation requirements in conjunction with the Director. Assists in monitoring official and unofficial withdrawal reports and determines which students require a refund calculation and then perform the calculations. Assists with the returns of federal funds and credit student accounts as required by calculations. Accesses the National Student Loan Database System (NSLDS) to research a student’s cumulative loan debt to determine eligibility. Performs file verification and makes necessary corrections to student information in conjunction with other Advisors. Assists with the processing of loan request forms to determine direct loan eligibility. Assists with the preparation of one semester financial aid packages including summer. Adjusts financial aid loan awards based on changes to student eligibility and notify students of the change. Assists with reconciliation process of Direct Loan and Federal Grants. Assists with the evaluation of special circumstance reports regarding Cost of Attendance by using professional judgment in compliance with federal regulations. Assists with the evaluation of student grant eligibility based on processes and mismatch reports. Assists with hiring, training, evaluating, and dismissing student employees as needed by the Financial Aid Office. Attends appropriate state and federal training sessions off-campus throughout the year. Completes all other tasks as assigned.
QUALIFICATIONS: Bachelor’s degree in Business, Finance, Communications, Education, Counseling, or related field and one year relevant experience or equivalent combination. Strong ability to communicate effectively, clearly and concisely, both orally and in writing, in presentations and one-on-one with students and parents. Patience and tolerance in working with the public is essential. Knowledge of basic English usage, including spelling, grammar and punctuation, Analytical skills to be able to reconcile financial aid funds, Ability to learn a variety of computerized office systems to package financial aid and process loans. Ability to handle an often highly stressful environment. Must be able to work flexible schedule (varied shifts, off hours and off campus), including evenings and weekends. Ability to work with a diverse student population. Preferences include sales and public relations experience.
EMPLOYMENT STATUS: Full time position opening with a comprehensive benefits program including health, dental, life, and LTD insurance; a Section 125 plan for medical and dependent care expense; holiday, personal, sick, and vacation leave; and a choice of retirement programs--IPERS (defined benefit) or TIAA (defined contribution). Salary will be commensurate with the applicant’s education and experience.
Background checks and driving records are considered in all hiring decisions.
Veterans and persons with disabilities are encouraged to apply.
If you are in need of any special accommodation in completing the application process, please email Human Resource Services.
Application materials are required and must be received in the Human Resource Services office by the application deadline in order to be considered for the position.