Recruitment and Admissions Specialist
Vacancy Notice: 11/10/2017
Application Deadline: 11/24/2017 By 4:00pm CST
Position Type: Professional
JOB SUMMARY: This individual provides excellent customer service to prospective and currents students, parents, and the general public. Coordinates and processes the acceptance of applications for admissions and updates appropriately on Ellucian. Knowledge of admissions requirements for Hawkeye Community College programs. Creates and updates admission files in accordance to student needs and request. Collaborates on processes within Ellucian Admissions Communication and a Customer Relationship Management (CRM) system. Visits assigned high schools, conducts individual appointments, and assists with on-campus group visits. Uses professional judgment to determine appropriate adjustments to student application for admission files. Assists walk-ins with various requests to include; address changes, campus visit scheduling, program information, major changes, applications for admission, and transcript requests. Verifies and provides follow-up to students regarding their application status, admissions inquiries and requirements via phone, email, etc. Provides accurate information to prospective and current students, parents, and the general public on Hawkeye Community College’s programs, degrees, application processes, financial aid information, and student referrals. Participates and serves on college and department committees as needed. Analyzes and determines recommendations in collaboration with Director and/or Associate Directors for improvements to policies and procedures regarding admissions. Utilizes student records, reports, uploads prospect leads, and enters data in order to complete various tasks and job duties. Uses good judgment, tact, and courtesy when dealing with the public and employees. Refers students to the appropriate college and community resources for additional educational assistance. Ability to perform duties including acceptance of students, maintaining prospective student communications, and processing Admission-related reports. Performs other professional duties as assigned.
QUALIFICATIONS: Bachelor’s degree with one year relevant experience or equivalent combination of education and experience. Ability to learn a variety of computerized office systems in order to process all facets of recruitment and admission procedures. Ability to work with staff, prospective students, current students, and the general public while projecting a positive professional image. Ability to exercise professional judgment and make appropriate adjustments regarding student recruitment and admission processes. Ability to work with diverse groups, faculty, staff, and students. Demonstrated organizational skills. Experience with Microsoft Word, Excel, Outlook, and Access. Proficient with Outlook calendar management. Ability to handle confidential information. Ability to multi-task. Ability to provide excellent customer service. Ability to communicate effectively orally and in writing. Ability to work flexible schedule to include, on occasion, evening and weekends. Valid driver’s license, insurable. Preferences include Ellucian experience, experience with a Customer Relationship Management (CRM) system, customer service experience, experience in college admissions and/or working with college students, and community college graduate.
EMPLOYMENT STATUS: Full time twelve-month position with a comprehensive benefits program including health, dental, vision, life, and LTD insurance; a Section 125 plan for medical and dependent care expense; holiday, personal, sick, and vacation leave; and a choice of retirement programs--IPERS (defined benefit) or TIAA (defined contribution). Hourly rate will be commensurate with the applicant’s education and experience.
Background checks and driving records are considered in all hiring decisions.
Veterans and persons with disabilities are encouraged to apply.
If you are in need of any special accommodation in completing the application process, please email Human Resource Services.
Application materials are required and must be received in the Human Resource Services office by the application deadline in order to be considered for the position.