Much has changed since the beginning of the pandemic. Customer expectations continue to evolve and become even more demanding. Shep Hyken is back to talk about the latest stats and facts that support our customer service and experience efforts, the two words that are the cornerstone of virtually every customer interaction, and that a repeat customer is not always a loyal customer. He will share the foundation for creating an amazing experience that meets the changing expectations of your customers and gets them to say, “I’ll be back!”
Pre-registration required.
View complete course and registration information
This Brain Health Awareness Project is offered through the support of the Mental Health/Disability Services of the East Central Region. For more information, please visit www.ecriowa.org. In partnership with Kirkwood Community College & Northeast Iowa Community College. Log in instructions will be sent 1 day prior to the training date.
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- community events
- continuing education
- continuing education health
- continuing education online