Coronavirus (COVID-19) Information

Hawkeye will continue in an online format for course instruction and services for the remainder of the semester. See the full announcement.

Buildings are closed. Faculty and staff are working remotely and can be reached via email or phone.

We are updating the Coronavirus (COVID-19) Information web page as soon as new information is available. Students, faculty, and staff will also receive notifications via their Hawkeye email and the Hawkeye Alert. If you have any questions, please email

Mental Health Services

National Suicide Prevention Lifeline 1-800-273-TALK. Help is available for you or someone you care about, 24-7.Occasionally you may encounter situations in your life that affect your learning environment. When these situations arise, counseling is available to provide short-term assistance, and in some cases, referral to community resources for long-term help.

Local Mental Health Services

Talk with a Licensed Mental Health Practitioner

Meeting individually with a licensed professional counselor in a private setting can help you to clarify thoughts and feelings, develop problem-solving skills and coping strategies, and to construct a plan for the future.

The Student Health Clinic provides free confidential counseling services with a licensed mental health practitioner. Insurance will not be billed for counseling services.

Our counselor is available to help you with:

  • Stress management
  • Depression
  • Anxiety
  • Suicidal thoughts
  • Personal/social problems
  • Family problems
  • Relationship issues
  • Eating disorders
  • Concerns with domestic violence or abuse
  • Sexual harassment or rape
  • Post traumatic stress disorder
  • Substance abuse counseling with referral available
  • Test anxiety
  • Anger
  • Personal struggles with self-worth, self-acceptance, etc.
  • Homesickness
  • Life transitions

Mental Health Counselor Deanna Shafer

Deanna Shafer, LMSW, is a mental health counselor employed by UnityPoint Health Black Hawk-Grundy Mental Health Center.  She received both her Bachelors and Masters degrees from the University of Northern Iowa.

Deanna has been working in the Waterloo community for the past 6 years.  She is bilingual in English and Spanish and is passionate about working with diverse populations. Deanna has special interest and training in trauma-informed care.

In her role at Hawkeye Community College, Deanna will be providing a wide range of mental health services, including evaluations, screenings, individual therapy, couples counseling, education, information, and referral services. 

To schedule a session with Deanna contact the Student Health Clinic.

Student Health Clinic

Health Education and Services Center—left door entrance
319-296-4270 (fax)
Email us

The Student Health Clinic is currently OPEN and will remain open for medical and mental health services, March 23 – April 10. Please call ahead for an appointment.

Monday – Thursday:

Friday: 8:30am–1:00pm

EFR Employee and Family Resources student helpline

Employee and Family Resources Student Helpline provides 24-hour confidential telephone support for students and families to assist with stress concerns related to COVID-19. To connect with a masters-level counselor, call 1-800-464-6056.

Regular Hours — Spring 2020

Hours subject to change depending on staff availability.

Monday 8:30am–4:00pm
Tuesday *

8:30am–6:00pm *

Wednesday 8:30am–4:00pm
Thursday 1:00–4:00pm
Friday 8:30am–1:00pm

* The 1st Tuesday of the month: 11:00am–4:00pm.

After hours options

Back to top