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Hawkeye Card Policies

Card Holder Agreement

General Terms and Conditions

The following terms and conditions will govern the use of the Hawkeye Card Account:

  1. By opening a Hawkeye Card account(s) you agree to be legally bound by all terms and conditions set forth in this and other related Hawkeye Card agreements. Hawkeye Community College ("the College") agrees to establish, accept, and maintain an account(s) for your benefit and exclusively for the purpose described herein, funds prepaid by you. Prepaid funds shall be applied against amounts charged to your Hawkeye Card account(s) for goods and services purchased by you at points of sale accepting payments through the use of the Hawkeye Card.
  2. The Hawkeye Card Account is non-interest bearing. The Hawkeye Card is not a credit card. The Hawkeye Card is a pre-paid card.
  3. Only the person pictured on the Hawkeye Card is authorized to spend money from that account.
  4. To receive a Hawkeye Card, individuals must provide one piece of government issued photo I.D. (i.e. Drivers license)
  5. The College reserves the right to change the account terms and conditions at any time. If a change reduces, limits, or restricts the account holder’s rights under the terms and conditions, the College will give at least twenty (20) calendar days’ prior notice by mail. However, if an immediate change is necessary for security reasons, the College may first make the change and then notify the account holder.
  6. Hawkeye Community College reserves the right to utilize any and all data and images for official College business, according to FERPA.

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Deposits

Currency deposits in an amount of $1 or more may be made at any Hawkeye Card Deposit Center. The Cash, credit/debit card and personal check deposits will be accepted during normal business hours at Business Services, (Hawkeye Center).

  1. Maximum deposit by check is $50.00 per day, unless specifically designated for Bookstore or tuition. A $30.00 charge will be assessed upon receipt of a returned check. The amount of your check and the $30.00 fee will be added to your Hawkeye Community College account in the Business Office.
  2. Maximum card balance is $750.00.
  3. Hawkeye Card Deposit Centers accept major credit cards: VISA and Master Card. The minimum credit card deposit is $10.00.
  4. Hawkeye Card Deposit Centers does not accept checks or coins.
  5. Automated deposit services are available at the Hawkeye Card Center machine located on the second floor of the Hawkeye Center. The Hawkeye Card Center machine accepts cash and credit/debit cards.
  6. Web deposits are available through the Hawkeye Card Online Center.

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Refunds

  1. Cash withdrawals from the Hawkeye Card Account are not permitted. Purchases made on the card will be for exact amount only – no cash back.
  2. The account holder may close the account at any time. The College may terminate the card holder's right to use the card for purchases. Any obligation of the account holder to make any payment or reimbursement to the College will survive account termination. Inactive accounts (accounts with no activity for one (1) calendar year will be assessed a $10.00 handling fee annually.
  3. Refunds by check are mailed within ten (10) business days when a written or e-mail request is received by the Business Services Office.
  4. Refund checks are written in the name of the account holder and mailed to the current address on file in the office of Records and Registration for students, or Human Resource Services or Payroll for staff.
  5. Account holders are encouraged to spend the remaining account balance to avoid the $10.00 handling/closing fee.
  6. Books and merchandise purchased with the Hawkeye Card and returned to the Bookstore will be refunded to the Hawkeye Card, in accordance with Hawkeye Bookstore refund policy.

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Misuse of Cards

Cards presented by anyone other than the proper holder of the card will be deactivated for financial transactions. The deactivated card will be able to be used by the cardholder as a college ID only. Any unused funds will be returned to the card holder after deducting a $20.00 deactivation fee and a $10.00 service charge. The incident will be referred to Campus Security for investigation and subsequent referral to the Dean of Students for disciplinary action. Anyone found misusing someone else’s card may be found to be in violation of the Student Disciplinary Code and may be subject to disciplinary action such as probation or suspension.

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Summary of Fees

  1. No charge for initial issuance of the Hawkeye Card
  2. There are no transaction fees for purchase transactions or for deposits
  3. $30 returned check fee
  4. $10 account handling/closing fee
  5. $20 card replacement fee for lost, stolen, or damaged card
  6. No charge for legal name change and using current photo on file
  7. $20 to retake photo and replace card
  8. No charge for cards worn out through normal wear and tear
  9. $20.00 deactivation fee and $10.00 handling fee for misuse of the Hawkeye Card
  10. $20.00 card reactivation fee

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Account Balances and Documentation of Transactions

  1. Card activity (documentation of transactions) is available online through the Hawkeye Card Online Center.
  2. Account balances can be obtained at the Hawkeye Card Center machine with the Hawkeye Card.
  3. Receipts will be provided for all purchases at cashier attended stations.
  4. Receipts will be provided for all deposits at the Hawkeye Card Center machine and at the Business Services office.

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Error Resolution Procedures

  1. As soon as the account holder believes there is a discrepancy with a charge or deposit to his or her account, or would like more information about a transaction listed on the statement, the Point of Sale entity which processed the transaction should be contacted. Charges for goods or services need to be discussed with the vendor of the goods or service. Questions regarding deposits made on an account need to be brought to the attention of the Business Services office during normal business hours.
  2. The appropriate vendor/cashier must hear from the account holder within sixty (60) calendar days of questioned transaction discrepancy.
  3. If an account holder makes an oral request, the vendor/cashier may require that the account holder send the request in writing or e-mail within ten (10) business days. The account holder will be requested to include the account holder name and account number, describe the transaction in question and explain as clearly as possible the discrepancy, and indicate the date and dollar amount of the transaction.
  4. The vendor/cashier will tell the account holder the results of their investigation within ten (10) business days after hearing from the account holder and will correct any error promptly. If the vendor/cashier needs more time, however, they may take up to forty-five (45) business days to investigate the discrepancy. If the vendor/cashier decides to do this, the vendor/cashier will credit the account holder's account within ten (10) business days for the amount of the discrepancy; so that the account holder will have use of the money during the time it takes the vendor/cashier to complete their investigation. If the account holder is asked to put the discrepancy in writing or e-mail and the vendor/cashier does not receive it within ten (10) business days, the vendor/cashier is not obligated to credit the account during the period of investigation.
  5. If the vendor/cashier determines that there was no error, the vendor/cashier will send the account holder a written explanation within three (3) business days after the finish of the investigation and reapply the disputed item to the account. The account holder may ask for copies of the documents that the vendor/cashier used in the investigation.

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Reporting Lost, Stolen, or Damaged Cards and Liability for Card Use

  1. If a lost or stolen card is reported within two (2) business days, the account holder’s liability for unauthorized charges will not exceed $50. If a report is made within sixty (60) calendar days, the account holder’s liability for unauthorized charges may be limited to funds available in the account.
  2. During normal business hours notice may be given to:
    • Business Services Office, Hawkeye Center - 296-4478 OR 1-800-670-4769 ext 1260
    • Campus Security - 296-4234
    • Online through the Hawkeye Card Online Center
  3. After normal business hours, report a lost or stolen card by contacting:

    Provide your name, card ID number, and a brief description of the circumstances.

  4. If you give notice of a lost or stolen card by telephone, you must confirm this in writing or e-mail within 48 hours to the Business Services office address shown above.

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Disclosure of Account Information to Third Parties

The College will disclose information to third parties about the account holder's account or the transactions under any of the following circumstances:

  • To comply with court orders.
  • To meet the requirements of applicable law.
  • The account holder gives written permission to disclose.
  • To verify the existence and condition of the account for a third party vendor.

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