Administrative Support Professional Certificate

For those working in the field of administrative support, the Administrative Support Professional Certificate offers skills and knowledge in a variety of content areas essential to the success of your work. The program focuses on skills for entry-level professionals as well as ideas for the more experienced.

Courses needed to receive your Administrative Support Professional Certificate

Five professional development classes
- Professionalism and Interpersonal Skills
- Delivering Great Customer Service
- Effective Communication Skills
- Business Writing
- Organizational Management
Six computer application classes
- Word 2007 Basic OR Word 2007 Intermediate
- Excel 2007 Basic
- Excel 2007 Intermediate
- PowerPoint 2007 Basic OR Publisher 2007 Basic
- Access 2007 Basic
- Outlook 2007 Basic
One Workplace Portfolio Seminar

The cost for the Administrative Support Professional Certificate is $995. The professional development and computer classes may be taken separately at the individual cost rate. For individual course prices, please visit the Professional Development and Microsoft Office course pages.

Course Schedule

Access 2007 Basic

December 1, 2009 - December 3, 2009
9:00am-Noon — 2 sessions — Tuesday and Thursday
Hawkeye Technology Access Center (H-TAC)
1025 Technology Pkwy Ste B, Cedar Falls Industrial Park

Outlook 2007 Basic

December 8, 2009 - December 10, 2009
9:00am-Noon — 2 sessions — Tuesday and Thursday
Hawkeye Technology Access Center (H-TAC)
1025 Technology Pkwy Ste B, Cedar Falls Industrial Park

Business Writing

Increase your confidence and productivity as you strengthen your writing skills. Learn to prepare and organize various types of business writing. Review the writing process, and focus on the importance of increasing clarity and readability. Review punctuation, spelling and sentence structure. Receive tips and techniques for proofreading, learning to spot and correct common writing errors. Receive samples of well written documents and share tools and templates for an office environment.

December 15, 2009
12:30-4:30pm — 1 session — Tuesday
Hawkeye Technology Access Center (H-TAC)
1025 Technology Pkwy Ste B, Cedar Falls Industrial Park

Publisher 2007 Basic

January 5, 2010 - January 7, 2010
9:00am-Noon — 2 sessions — Tuesday and Thursday
Hawkeye Technology Access Center (H-TAC)
1025 Technology Pkwy Ste B, Cedar Falls Industrial Park

Organizational Management

Increase your success as you learn to balance many tasks and projects. Review sound time management principles. Learn essential components of setting goals using the S.M.A.R.T. goal model. Receive strategies on how to manage multiple projects and organize priorities. Discuss the foundation of business ethics and how it connects to records management and other office procedures. Receive tips for adapting to change and managing stress as you provide important organizational and leadership support.

January 12, 2010
12:30-4:30pm — 1 session — Tuesday
Hawkeye Technology Access Center (H-TAC)
1025 Technology Pkwy Ste B, Cedar Falls Industrial Park

Workplace Portfolio Seminar

This course is only available as part of this certificate series.

January 26, 2010
9:00am-1:00pm — 1 session — Tuesday
Hawkeye Technology Access Center (H-TAC)
1025 Technology Pkwy Ste B, Cedar Falls Industrial Park

Additional Courses in this Series

Delivering Great Customer Service
Examine best practices for delivering exceptional customer service to both internal and external customers. Discuss how to create a customer-first working environment as you learn ways to build customer loyalty and trust. Discuss and practice skills for effectively using telephone and email communication. Develop problem solving skills and learn how to deal with complaints and emotional people.

Effective Communication Skills
Focus on maximizing the potential of the communication channels you use daily. Discuss the importance of good listening skills and the impact of no-verbal communication. Learn to overcome communication barriers. Learn strategies for managing conflict and challenging relationships. Practice techniques to communicate more effectively with your boss, coworkers, and customers.

Excel 2007 Basic
Create, enter, edit and format your spreadsheet with Excel 2007. Learn basic formulas including relative and absolute references design and update charts.

Excel 2007 Intermediate
Excel one step further.

PowerPoint 2007 Basic
Learn to create professional presentations. Insert new slides and graphics using drawing tools and clipart. Develop custom master slides and templates with slide animations.

Professionalism and Interpersonal Skills
Strengthen your interpersonal style and build relationships with your boss and coworkers by increasing your professionalism and ability to relate to many types of people. Receive the DiSC preview tool to identify and build on your strengths. Understand your role in workplace team building and office politics. Explore attitudes and choices and learn how to influence others in positive ways. Develop strategies for presenting a professional and self-confident image.

Word 2007 Basic
Learn the basic of word processing with Word 2007. Create, save, edit and print documents. Apply formatting, create tabs and number pages.

Word 2007 Intermediate
Take Microsoft Word one step further. Set tabs, learn formatting tips, insert headers and footers, creating tables and columns. Create and run macros.