Patient Access and Front Desk Short-Term Training Certificate

The short-term Patient Access and Front Desk certificate program prepares you to work in a healthcare setting as frontline staff serving patients or clients. These positions may be the first point of contact for patients when they call or enter the facility.

You will learn key skills such as:

  • medical terminology
  • basic computer skills
  • insurance and funding regulations
  • how to recognize and utilize medical coding
  • healthcare safety
  • workplace skills and proper communication

In addition, you will become certified in Basic Life Support (BLS) for the Healthcare Provider and OSHA/HIPAA.

Clinical simulation will be done at the end of the class to help prepare you for the workforce and you will be required to do a four-hour job shadow during the program.

Career Opportunities

Individuals completing this non-credit certificate may find employment as a medical secretary, medical office specialist, front office coordinator, or a related occupation.

Example Careers and Average Wages

Entry Average Experienced
Medical Secretaries




Source: 2022 Iowa Wage Report, Iowa Workforce Development

Hawkeye Community College cannot guarantee employment or promotion.

Who Should Enroll?

This program is for individuals currently working or who have previously worked as an office professional and would like to add more skills in order to work in a healthcare environment.

Enrollment Requirements

  • You must have a valid, working email address.
  • Basic computer skills are recommended.
  • An interest and willingness to work with the public.
  • High school diploma or equivalent.

Class Information

Class meets: January 30 – May 16, 2024 on Tuesday and Thursday from 5:00–9:00pm.

Class format: In person

Location: Van G. Miller Adult Learning Center

Cost: $1,499


Register online for Patient Access and Front Desk Certificate or call 319-296-4290 to register.

Questions? Need Help Getting Started?

Complete the form below and Hawkeye Business and Community Education will contact you to answer your questions and help you get started.

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How did you hear about this program?

Contact Information

Business & Community Education — Health

Cedar Falls Center
319-266-6772 (fax)
Email Hawkeye Health Education

Health Continuing Education Coordinator

Brenda Helmuth
Cedar Falls Center 101
319-296-2329 ext.3017
Email Hawkeye Health Education

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