Human Resource Services

Position Detail

Receptionist/Switchboard Operator

Job Vacancy Notice: 4/5/2014
Deadline Date: 4/18/2014

JOB SUMMARY: This individual answers the multi-line phone system and gives general information in response to public or official inquiries. Directs calls to appropriate areas. Assists staff with general phone problems and questions. Uses good judgment, tact, and courtesy when dealing with the public or staff. Uses knowledge of office terminology and procedures to complete projects. Understands and follows complex oral and written directions. Accurately inputs information. Inputs parking fines on student accounts. Releases and applies PERC holds. Verifies account payable checks with invoices and prepare for mailing. Prepares miscellaneous spreadsheets and correspondence. Ability to work with personal computer, adding machine, photocopier, fax machine, and other similar office equipment. Provides back up and assists other Business Office personnel. Performs miscellaneous office duties as needed. Notifies supervisor of any problems or positive suggestions incurred while performing duties. Performs other related duties as assigned.

QUALIFICATIONS: High school diploma/GED. One year of clerical/office experience or one year of education or an equivalent combination of education and experience. Personal computer and multi-line telephone system experience. Working knowledge of Word and Excel. Thorough knowledge of modern office practices and procedures. Must pass criminal record check. Must be reliable, prompt, and courteous. Ability to work with staff, students, local and State business and Government officials, and the general public. Ability to work with confidential information. Ability to provide excellent customer service and skill in public relations. Ability to handle business documents and forms. Ability to respond quickly to deadlines and perform a multitude of tasks. Ability to demonstrate correct English usage. Ability to communicate effectively orally and in writing. Ability to operate standard office equipment. Ability to work flexible schedule. Possess good organizational skills. Possess accurate data entry skills.

EMPLOYMENT STATUS: Full time position with wages expected to be $11.32 per hour and a comprehensive benefits program including health, dental, life, and LTD insurance; a Section 125 plan for medical and dependent care expense; holiday, personal, sick, and vacation leave; and a choice of retirement programs--IPERS (defined benefit) or TIAA-CREF (defined contribution). Expected hours will be eight hours per day between 8:00 a.m. and 6:00 p.m. or later on occasion as school activities require, Monday through Friday.

Application Procedure

Application materials are required and must be received in the Human Resource Services office by 4:00pm Central Time 4/18/2014.

To apply:

Veterans and persons with disabilities are encouraged to apply.

If you are in need of any special accommodation in completing the application process, please notify Human Resource Services.

Human Resource Services

Hawkeye Center 101

Jobs Line

319-296-2329 ext.5000
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