Z2019 Recruitment and Admissions Specialist
Vacancy Notice: 10/10/2019
Application Deadline: 10/24/2019 By 4:00pm CST
Position Type: Professional
REPORTS TO:
- Associate Director of Enrollment Technology
JOB SUMMARY:
This position provides prospective students with timely and accurate program information specific to their program goals. Performs daily input and communication in regards to the Customer Relationship Management (CRM), phone, e-mail, walk-in, and scheduling requests.
ESSENTIAL JOB FUNCTIONS:
Important responsibilities and duties may include, but are not limited to, the following:
- Provides excellent customer service to prospective and current students, parents, and the general public.
- Assists in the coordination and processes of the acceptance of applications for admissions and updates appropriately on Ellucian (student information system).
- Knowledge of admissions requirements for Hawkeye Community College programs.
- Creates and updates admission files in accordance to student needs and requests.
- Collaborates on processes within student information customer relationship management (CRM) systems.
- Recruits and advises prospective students via college fairs and visits to assigned high schools, conducts individual appointments, and assists with on-campus group visits.
- Assists walk-ins with requests including address changes, campus visit scheduling, program information, major changes, applications for admission, and transcript requests.
- Verifies and provides follow-up to students regarding their application status, admissions inquiries and requirements via phone, email, etc.
- Provides accurate information to prospective and current students, parents, and the general public on Hawkeye Community College’s programs, degrees, application processes, financial aid information, and student referrals.
- Participates and serves on college and department committees.
- Utilizes student records, reports, uploads prospect leads, and enters data in order to complete various tasks and job duties.
- Communicates and coordinates group visits with high schools.
- Trains and assigns tasks to work study students.
- Performs other related professional duties as assigned.
QUALIFICATIONS:
- Associates degree and experience in public relations, marketing, communications, social sciences, business, or education.
- Ability to work with and provide customer service for diverse populations (faculty, staff, students, and general public.
- Demonstrated ability in strong interpersonal communication and presentation skills.
- Ability to work on multiple tasks and to work independently.
- Ability to understand and follow complex oral and written directions.
- Must be highly proficient using all Microsoft Office and/or Google programs.
- Good judgment and ability to handle confidential/sensitive information with discretion.
- Ability to work flexible schedule to include, on occasion, evening and weekends.
- Valid driver’s license, insurable.
PREFERENCES:
- Bachelor’s degree.
- Ellucian experience.
- Experience with a Customer Relationship Management (CRM) system.
- Customer service experience.
- Experience in college admissions and/or working with college students.
- Community college graduate.
EMPLOYMENT STATUS:
Full time position with comprehensive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; and a choice of retirement programs—IPER (defined benefit) or TIAA (defined contribution).
Application Procedure
Background checks and driving records are considered in all hiring decisions.
Veterans and persons with disabilities are encouraged to apply.
If you are in need of any special accommodation in completing the application process, please email Human Resource Services.
Application materials are required and must be received in the Human Resource Services office by the application deadline in order to be considered for the position.
Apply Online