Receptionist

Vacancy Notice: Friday, August 12, 2022
Application Deadline: Monday, September 5, 2022 by 4:30 PM CST
Position Type: Classified
Hours: Part Time
Department: Adult Education and Literacy Program
Reports To: Director, Adult Education and Literacy Programs

Job Summary

Are you passionate about making an impact and empowering others with life changing opportunities? Is it your time to help be the difference? If so, Hawkeye Community College has a great opportunity for you!

The Van G Miller Adult Learning Center is looking for a part time Receptionist to join their team. While working at the Adult Learning Center, you are helping make a meaningful impact on the everyday lives of their students. Students are empowered to get the education and skills they need to thrive at work, school, home and in their community all while earning their high school equivalency diploma or learning the English language.

The part-time Receptionist position is located at the Van G. Miller Adult Learning Center and provides clerical support for a variety of programs, classes, events, activities, and special projects. Additionally, this position provides excellent customer service by phone and in person at the Welcome Desk to students, staff, volunteers, partners, and visitors. Furthermore, the Receptionist position works primarily with the Adult Education and Literacy programs (i.e., English Language Learning, High School Completion, and Integrated Education and Training programs)

Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.

Essential Job Functions

Important responsibilities and duties may include, but are not limited to, the following:

  • Welcomes students and visitors to the building by greeting them, checking for appointments, and providing directions.

  • Serves as the building’s information desk.

  • Answers the main telephone lines, transfers calls, takes messages, schedules appointments, provides information, directs inquiries, and monitors voicemail.

  • Maintains effective and efficient flow of communication and information through calendars, emails, telephone messages, and records.

  • Serves a diverse population of adult students.

  • Communicates daily with both native and non-native speakers of English in person and on the telephone.

  • Completes tasks using email, word processing, spreadsheets, and other applications.

  • Protects students and the college by keeping information confidential.

  • Assists instructors and administrators with office-related needs.

  • Assists with AEL student registration as needed.

  • Assists with classroom materials distribution and inventory.

  • Scans documents in File Director.

  • Assists and directs student and visitor questions to appropriate staff and/or departments.

  • Maintains and communicates knowledge of staff, programs, classes, events, and activities.

  • Alerts leadership team and/or public safety of any issues in the building.

  • Performs other duties as assigned.

Minimum Qualifications

  • High School Diploma/High School Equivalency Diploma.

  • One year of office experience or one year of related education or an equivalent combination of education and experience to total 1 year.

  • Demonstrated ability related to organization, time management, and verbal communication skills.

  • Demonstrated commitment to customer service and the ability to work with staff, students, business and government officials, and general public while projecting a positive professional image.

  • Demonstrated proficiency with computers as well as with Google Suite and Microsoft Office computer programs.

  • Demonstrated ability to establish and maintain effective working relationships with diverse populations.

  • Demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.

Preferred Qualifications

  • Associates degree or higher

  • 2 years or more of office experience.

  • Bilingual

Working Conditions

Regular, part-time morning position averaging 20 hours per week. Anticipated hours will be Monday - Friday, four hours per day, from 8:00AM to 12:00PM unless the Adult Learning Center is closed.

Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computer.

Employment Status

Regular, part-time position with a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution) available upon hire. Employees working an average of 20 hours or more per week for one-year, may be eligible for additional benefits including but not limited to: Single dental and vision insurance, Flex plus (IRS 125) plan and paid time off.

Application Procedure

  • Complete an online application at www.hawkeyecollege.edu/employment

    • Submit/upload a resume.

    • Submit/upload 3 references with a minimum of 1 being from a current/past supervisor.

    • Submit/upload a cover letter addressing the following:

      • Your experience providing customer service to a diverse population.

      • Your skills and experience using computers in an office setting. Include specific programs and any Google (e.g., Drive, Docs, Sheets, Gmail, Calendar) experience.

  • Submit the online application and all required materials by Monday, September 5, 2022.

All application materials must be submitted by Monday, September 5, 2022 by 4:30 PM CST.

Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity. The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov.

If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.

Contact Information

Human Resource Services

Hawkeye Center 101
319-296-4004
Jobs Line: 319-296-2329 ext.5000‚Äč
Email Human Resource Services

If you are in need of any special accommodation in completing the application process, please notify a member of Human Resource Services.

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