Computer Network Technician

Job Summary

Do you enjoy working with computer systems such as desktop hardware, software application, operating systems and network connectivity? Are you customer service orientated and proactive in anticipating and resolving problems? If so, Hawkeye Community College has a great opportunity for you!

The Communication and Information Systems department is looking for a full time Computer Network Technician to join their team. This position will install and support desktop hardware and software and be responsible for refreshing machines in support of the hardware lifecycle. Furthermore, this position will answer incoming service calls and respond to email requests from the campus as well as providing information and resolving routine/basic computer issues.

Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses, and enriching communities with a vision to improve the quality of life in the communities we serve.

Essential Job Functions

Important responsibilities and duties may include, but are not limited to, the following:

• Works with Systems Administrator, Network Engineer and Desktop Systems Coordinator to create solutions.

• Analyzes existing technology, creates and plans updates to the College’s hardware, and recommends purchase of new technology in order to keep the College current.

• Sets up and repairs personal computers, as needed. Uses good judgment, tact and courtesy when dealing with the public and staff.

• Maintains campus standards in the purchase of hardware and performs inventory control.

• Sets up and installs software on all college computers, as needed.

• Teaches sections of The College Experience and/or assists with distributing the information for technical program students.

• Performs other duties as assigned.

Minimum Qualifications

• Associates Degree in a related field and one year of information systems experience/training OR an equivalent combination of education, experience and training to total 3 years.

• Demonstrated ability to maintain and prepare records and reports.

• Demonstrated ability to communicate effectively, clearly and concisely, both orally and in writing and in presentations to positively interact with students, faculty, staff and vendors.

• Demonstrated ability to provide excellent customer service, maintain student confidence and protect operational integrity.

• Demonstrated ability to work with diverse populations as well as various areas of the college and community (faculty, staff, students, and general public) in a professional and personable manner.

• Demonstrate ability to be a self-starter, work independently with limited supervision as well as work with a team to complete projects.

• Demonstrated ability to plan, organize, and complete advising goals and objectives while managing multiple and shifting tasks/demands to meet timely deadlines.

• Demonstrated knowledge of personal computer software applications, networks, and Internet search skills.

• Demonstrated ability to think critically and solve problems.

• Demonstrate ability to handle confidential/sensitive information with discretion.

• A demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable and including learning and working environment.

Preferred Qualifications

• CompTIA or Microsoft related certifications.

• Experience in a post-secondary educational setting.

Working Conditions

The anticipated work schedule is Monday - Friday: 9am to 5pm

Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computer.

Employment Status

Full time, exempt position with a comprehensive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).

Salary will be commensurate with the applicant’s education and experience.

Application Procedure

• Complete an online application at www.hawkeyecollege.edu/employment
  • Submit/upload a resume.
  • Submit/upload 3 references with a minimum of 1 being from a current/past supervisor.
  • Submit/upload a cover letter addressing the following:
    • Your professional development and training that is applicable to this position.
    • Software packages that you know thoroughly.
    • Your experience working in a team environment to complete a project.

• Submit the online application and all required materials by Thursday, June 23, 2022. Preference will be given to applicants who submit the required materials on or before June 23rd. This position will remain open until filled.

Apply Online

Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity. The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov.

If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.