Business Services Assistant

Vacancy Notice: Wednesday, April 27, 2022
Application Deadline: Open Until Filled
Position Type: Classified
Hours: Full Time
Department: Business Office
Reports To: Business Services Supervisor – Student Accounts

Job Summary

Are you passionate about making an impact and empowering others with life changing opportunities? Do you enjoy greeting and making people feel welcome? If so, Hawkeye Community College has a great opportunity for you!

The Business Office is looking for a full-time Business Services Assistant to join their team. While working as the Business Services Assistant, you are the first impression of Hawkeye Community College that students and the community experience.

This full-time position is located on Hawkeye Community Colleges main campus providing excellent customer service by phone and/or in person to students, staff and visitors. Furthermore, the Business Services Assistant works primarily with the Business Office performing a variety of tasks and assisting in departmental projects.

Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.

Essential Job Functions

Important responsibilities and duties may include, but are not limited to, the following:

  • Answers the multi-line phone system and directs calls to appropriate areas.

  • Greets walk-in traffic in friendly and professional manner.

  • Provides general information in response to public or official inquiries.

  • Accurately inputs information

  • Releases and applies student restrictions and holds.

  • Verifies account payable checks with invoices and prepares for mailing.

  • Prepares miscellaneous spreadsheets and correspondence.

  • Operates a variety of office equipment, including but not limited to copy machine, fax machine, scanner, multi-line phone system, computer etc.

  • Scans and updates data in File Director.

  • Researches and resolves outstanding student checks.

  • Provides back up and assists other Business Office personnel.

  • Performs other duties as assigned.

Minimum Qualifications

  • High school diploma or equivalent.

  • One year of receptionist/clerical experience or one year of related education or an equivalent combination of education and experience totaling one year.

  • Demonstrated strong computer skills including a proficiency in Microsoft Office and Google Suite programs.

  • Demonstrated ability to work with diverse populations (faculty, staff, students, and general public) in a professional and personable manner.

  • Demonstrated commitment to customer service and the ability to work with staff, students, business and government officials, and general public while projecting a positive professional image.

  • Demonstrated ability related to organization, time management, and verbal communication skills.

  • A demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.

Preferred Qualifications

  • Administrative Office Management or similar Associate Degree.

  • 2 years or more related office experience.

Working Conditions

Anticipated schedule is: Monday – Friday 8:00am – 4:30pm with occasional evening hours.

Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers.

Employment Status

Full time, non-exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).

Application Procedure

  • Complete an online application at and submit the following:

    • Submit/upload a resume.

    • Submit/upload 3 references with a minimum of 1 being from a current/past supervisor.

    • Submit/upload a cover letter addressing the following:

      • Describe your skills and experience using computers in an office setting. Include specific programs Word, Excel and Google Suite utilized.

      • Describe your experience providing customer service to students, faculty, staff, and/or the general public as well as to a diverse group of people.

      • Describe your experience with phone systems, specifically a multi-line phone system.

  • Submit the online application and all required materials by Sunday, May 22, 2022. Preference will be given to applicants who submit the required materials on or before May 22nd. This position will remain open until filled.

Apply Online

Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email, or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email:

If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.

Contact Information

Human Resource Services

Hawkeye Center 101
Jobs Line: 319-296-2329 ext.5000​
Email Human Resource Services

If you are in need of any special accommodation in completing the application process, please notify a member of Human Resource Services.

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