Associate Director of Communication and Information Systems

Vacancy Notice: Thursday, December 9, 2021
Application Deadline: Open Until Filled
Position Type: Professional
Hours: Full Time
Reports To: Chief Information Officer

Job Summary

The Associate Director of Communication and Information Systems (CIS) position is responsible for managing the system administration of the ERP and integration with legacy systems. This position requires excellent customer relations skills and ability to manage the daily support of the college’s Ellucian Colleague ERP system and the ongoing evolution of its implementation. Additionally, strong project management skills and a familiarity with relational data base management systems is required. This position also provides assistance to the Chief Information Officer and is the primary supervisor of the department in the Chief Information Officer’s absence.

Essential Job Functions

Important responsibilities and duties may include, but are not limited to, the following:

  • Provides leadership and direction in the management of a diverse portfolio of enterprise applications.

  • Works closely with the CIO of Communication and Information Services to ensure effective planning, strategies, and execution of key initiatives.

  • Provides and makes recommendations and assists in the selection of solutions to advance the technology posture.

  • Participates in the development, support, and enforcement of College technology policies and procedures.

  • Identifies enhancements for existing applications that can streamline and optimize processes.

  • Manages and mentors the application development and support staff while defining the appropriate organizational structure and providing technical leadership.

  • Works with business units and senior management to understand system requirements and business objectives in order to develop an enterprise roadmap for future application enhancements, upgrades and/or replacements.

  • Focuses on business value and quality of service while working to create efficiencies and reduce the cost of application development, maintenance and support.

  • Provides leadership for implementation planning and execution of software rollouts, upgrades and integrations.

  • Assists the CIO to manage relationships and negotiations with vendors and technology partners.

  • Establishes standards and methodologies for software development and enterprise services.

  • Assists in the development of disaster recovery and business continuity planning and testing.

  • Hires, supervises, develops, evaluates, and coaches staff.

  • Performs other duties as assigned.

Minimum Qualifications

  • Bachelor’s degree in Computer Science, Business Applications, or a related field and three years of related work experience or; seven years of a combination of related education, training, and work experience.

  • Demonstrated knowledge of SQL Server solutions.

  • Prior management of enterprise application development, implementation and support.

  • Demonstrated experience with both vendor applications and customized software.

  • Demonstrated ability to prioritize projects and manage resources.

  • Demonstrated excellent written and verbal communication skills to positively interact with students, faculty, staff and vendors.

  • Demonstrated ability to provide excellent customer service skills.

  • A demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable and including learning and working environment.

Preferred Qualifications

  • Experience with information systems in a 100+ user environment.

  • Experience with Colleague ERP Systems and Applications.

  • Experience in post-secondary education environment.

  • Building and leading teams in a range of technology implementations; ideally in a higher education or not-for-profit setting.

Employment Status

Full time, exempt position with comprehensive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPER (defined benefit) or TIAA (defined contribution). Salary will be commensurate with the applicant’s education and experience.

Working Conditions

Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers.

Application Procedure

  • Complete online application at including a resume, 3 references with 1 minimum from a current/past supervisor and a cover letter that briefly addresses:

    • Your work experience related to administrative applications, web-based applications, systems administration, and database management.

    • Your experience working in a team environment to complete a project.

    • Your specific experience from a current or former position and relate it to one of the responsibilities/duties.

    • How you stay abreast of current and emerging technologies as it relates to this position?

  • Submit online application and all required materials by the deadline.

Apply Online

Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email, or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email:

If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.

Contact Information

Human Resource Services

Hawkeye Center 101
Jobs Line: 319-296-2329 ext.5000‚Äč
Email Human Resource Services

If you are in need of any special accommodation in completing the application process, please notify a member of Human Resource Services.

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