Academic / College Success Advisor

Vacancy Notice: Wednesday, October 20, 2021
Application Deadline: Thursday, November 11, 2021 by 11:59 PM CST
Position Type: Professional
Hours: Full Time
Reports To: Associate Director

Job Summary

This position focus on advising and retention. Coordinates semester registration procedures for students, provides advising for students, and provides referrals to on-campus and off-campus resources. Develops educational plans consistent with students’ career/life goals and objectives and advises students on appropriate courses.  Coordinates and delivers educational and career activities/workshops individually and to groups. Collaborates with Student Services staff, faculty, student educational resources, and other College staff relative to retention planning issues and related activities. Assists students regarding program advising and referral to academic, non-academic and community services. Coordinates and provides transfer information for colleges and universities.

Essential Job Functions

Important responsibilities and duties may include, but are not limited to, the following:

  • Organizes and prepares student files for registration.

  • Prepares degree audits for students, verifies graduate status, and advises appropriately.

  • Utilizes Hawkeye’s academic support services, financial assistance, advising, mental health counseling and student health clinic services to enhance each individual student’s program completion.

  • Facilitates a collaborative process with faculty and staff to retain and increase persistence rates for program students.

  • Integrates intervention practices and support services for students whose lack of performance and or attendance may cause barriers to successful completion of course work.

  • Creates and implements preventative measures to include but are not limited to early and ongoing review of academic status of students for appropriate academic intervention referrals, financial and personal advising, and other services.

  • Presents and coordinates workshops for students, faculty, and staff.

  • Addresses and mediates student conflicts.

  • Uses student development and case management models to aid in the personal growth and development of students.

  • Develops and maintains student program planning worksheets and/or transfer plans and tip sheets for transfer institutions and majors.

  • Resolves issues using defined policies and practices and professional knowledge as reference.

  • Interprets standardized tests including Accuplacer, COMPASS, CLEP, ACT, and SAT used for advising and course placement.

  • Advises students on appropriate course placement consistent with student goals.

  • Advises students regarding assessment results and developmental course placement.

  • Manages student progress through individual appointments and in group settings.

  • Manages student progress when necessary through probation meetings for academic standing improvements.

  • Utilizes student records and information through Datatel/Colleague and WebAdvisor software, and helps students register.

  • Maintains accurate records of student interactions in CRM Advise.

  • Uses CRM Advise as a metric to gage student success and retention.

  • Work alerts in CRM Advise to promote student success.

  • Conveys and interprets college requirements, policies and procedures, and provides appropriate referrals to college and community resources.

  • Manages conflict and resolution with student issues and grievances while promoting student development; refer as needed.

  • Coordinates and provides referrals within institution and to outside agencies.

  • Organizes, develops, and revises, as needed, written advising tools (degree audits, program and pre-program worksheets, etc.).

  • Develops and revises, as needed, oral presentations (group scheduling, workshops).

  • Assists with tour days (Experience Hawkeye, etc.).

  • Teaches section(s) of The College Experience

  • Participates in appropriate college committees.

  • Reviews and updates transfer materials as needed.

  • Consults with the Associate Director of Advising and Orientation and the Dean of Students as needed.

  • Performs other duties as assigned.

Minimum Qualifications

  • Master’s degree or will obtain a Master’s degree within 9 months from date of hire.

  • Demonstrated ability in strong interpersonal communication and presentation skills.

  • Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.

  • Demonstrated ability to work independently with limited supervision and is a self-starter

  • Demonstrated ability to plan, organize, and complete advising goals and objectives.

  • Demonstrated knowledge of personal computer software applications, networks, and Internet search skills.

  • Demonstrated effective oral, written and listening communication skills.

  • Demonstrated effective organizational skills to manage multiple and shifting tasks/demands to meet timely deadlines.

  • Demonstrated ability to think critically and solve problems.

  • Demonstrated ability to show good judgment and ability to handle confidential/sensitive information with discretion.

Preferred Qualifications

  • Master’s degree in student affairs, higher education administration, social work, conflict resolution, or related field.

  • Experience in teaching or advising in higher education.

Employment Status

Full time position with a comprehensive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution). Salary will be commensurate with the applicant’s education and experience.

Working Conditions

Requires skills for succeeding in an office environment, using technology.  Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp.  Work is performed in an office setting.  Sit, stand, bend, lift and move intermittently during working hours.  During course of day, interact with students, faculty and staff in person, by telephone and computer.

Application Procedure

  • Complete online application at including a resume, 3 references with a minimum of 1 from a past/current supervisor and a cover letter that briefly addresses:

    1. Describe any experience you have had related to advising and assisting students in an educational setting.

    2. Provide examples of retention strategies you have use.  Provide examples of how you have worked one-on-one with students and in group settings.

    3. Describe your knowledge of guidance/counseling skills.

    4. Describe any experience you have had in resolving conflicts.

  • Submit online application and all required materials by the deadline.

All application materials must be submitted by Thursday, November 11, 2021 by 11:59 PM CST.

Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email, or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email:

If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.

Contact Information

Human Resource Services

Hawkeye Center 101
Jobs Line: 319-296-2329 ext.5000‚Äč
Email Human Resource Services

If you are in need of any special accommodation in completing the application process, please notify a member of Human Resource Services.

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