The Fundamental Secrets to Customer Service Skills

Apr1

Date:
Wednesday, April 01, 2020

Time:
9:00am–4:00pm

Location:
Main Campus—Buchanan Hall 121

Map and Directions

This course provides guidelines and best practices for providing outstanding customer service that will enable participants to build, maintain, and increase a loyal customer base. Course goals include: define customer service; understand who your customers are; understand qualifies and characteristics of a good service provider; demonstrate empathy; adaptability to different generations; demonstrate how to calm an upset customer; and understanding how your emotions impact the customer service you provide.

Pre-registration required.

View complete course and registration information

Tags

  1. continuing ed business & professional development
  2. continuing education
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