Do your results sometimes not match your expectations? When a customer chooses another supplier for their products or services, do you wonder how you could have kept them? To be efficient and effective we need to learn how to approach process improvements by starting with both the internal and external customer and determine what they perceive as value. Once this critical step is understood, then a holistic approach of looking at the value stream and application of Lean Thinking can be applied. Learn what Lean is all about and how to get started, in order to attain the results desired.
This is part of the 2018-2019 Business Consortium Workshop Series. Call 319-296-4290 to register for the series. Pre-registration required.
- continuing ed business & professional development
- continuing education