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LEAD: Difficult Conversations-Addressing Difficult Employees


Tuesday, October 08, 2019


Main Campus—Buchanan Hall

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LEAD: Difficult Conversations-Addressing Difficult Employees

Managing performance is critical to organizational success. Leaders at all levels must set clear expectations, provide the resources and support as well as the feedback to help employees perform. When employees present difficult behavior it can be time consuming and frustrating. This session will focus on strategies that will help identify triggers, prepare for tough conversations, and focus on the words to say.

This session is part of the LEAD Certificate Program. Two sessions are available – 8:00am–12:00pm or 1:00pm–5:00pm

Call Corporate and Business Solutions at 319-296-4223 for more information.


  1. continuing ed business & professional development
  2. continuing education
  3. corporate and business solutions
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