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How to Write Clear, Concise Communication to Customers


Thursday, September 17, 2020


Main Campus—Buchanan Hall 121

Map and Directions

This course provides guidelines and best practices enabling participants to express ideas clearly, accurately, and professionally in business writing, either in a letter, email, text or social media. Course goals include: explaining different options for written communication; planning your message; organizing your message so audience will understand it; polishing your message to ensure it communicates the message you want; giving bad news in writing; writing a business letter, email/text; and responding to angry customers.

Pre-registration required.

View complete course and registration information


  1. continuing ed business & professional development
  2. continuing education
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