How to Control Telephone Conversations with Customers

Apr15

Date:
Wednesday, April 15, 2020

Time:
9:00am–12:00pm

Location:
Main Campus—Buchanan Hall 121

Map and Directions

This course provides guidelines and best practices enabling participants to work over the phone with customers, and present an image that reflects confidence, credibility, and capability. Course goals include: describe how communicating over the phone is different than face-to-face; properly greet, transfer and place a caller on hold; answer questions professionally and thoroughly; and handle upset customers.

Pre-registration required.

View complete course and registration information

Tags

  1. continuing ed business & professional development
  2. continuing education
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