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Free Webinar: Handling Hot Customer Situations with a Cool Head


Wednesday, February 26, 2020



Most people shy away from angry and upset customers. They're never easy to handle, but it's precisely the time that you can make a real difference. Instead of never returning to do business again and spreading the word about your bad customer service, these "hot" customers are giving you a chance to make it right.  In this 30-minute webinar, learn how to cool these hot situations down by learning a 3-step process taught by customer service instructor, Kelly Carman.

Pre-registration required.

View complete course and registration information


  1. business and community education
  2. continuing ed business & professional development
  3. continuing education
  4. continuing education online
  5. corporate and business solutions
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