Hawkeye will continue in an online format for course instruction and services for the remainder of the semester. See the full announcement.
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Wednesday, February 26, 2020
Most people shy away from angry and upset customers. They're never easy to handle, but it's precisely the time that you can make a real difference. Instead of never returning to do business again and spreading the word about your bad customer service, these "hot" customers are giving you a chance to make it right. In this 30-minute webinar, learn how to cool these hot situations down by learning a 3-step process taught by customer service instructor, Kelly Carman.
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