COVID-19 Campus Updates and Resources: Wearing a face mask and practicing physical distancing are required. Visit our Stay Healthy, Stay Safe. Navigating COVID-19 Together website for more information.

Attention MET Transit riders: MET Transit has made some adjustments to Route 10 Hawkeye due to COVID-19. In order to get a ride to or from Hawkeye Community College you will need to contact Dispatch. See full announcement.

This Event has expired.

Control Telephone Conversations with Customers


Tuesday, October 27, 2020



Control Telephone Conversations with Customers

This course provides guidelines and best practices enabling participants to work over the phone with customers, and present an image that reflects confidence, credibility, and capability. Course goals include: describe how communicating over the phone is different than face-to-face; properly greet, transfer and place a caller on hold; answer questions professionally and thoroughly; and handle upset customers.

Pre-registration required. 

View complete course and registration information


  1. continuing ed business & professional development
  2. continuing education
  3. corporate and business solutions
  4. online
Back to top