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Patient Access and Front Desk Certificate

The short-term Patient Access and Front Desk certificate program prepares you to work in a healthcare setting as frontline staff serving patients or clients. These positions may be the first point of contact for patients when they call or enter the facility.

You will learn key skills such as:

  • medical terminology
  • basic computer skills
  • insurance and funding regulations
  • how to recognize and utilize medical coding
  • healthcare safety
  • HIPAA
  • workplace skills and proper communication

In addition, you will become certified in Basic Life Support (BLS) for the Healthcare Provider, OSHA/HIPAA, and Mandatory Reporter: Child and Adult Abuse.

Clinical simulation will be done at the end of the class to help prepare you for the workforce and you will be required to do a four-hour job shadow during the program. 

Career Opportunities

Individuals completing this non-credit certificate may find employment as a medical secretary, medical office specialist, front office coordinator, or a related occupation.

Sample Careers Average Entry Wage Average Wage Average Experienced Wage
Medical Secretaries $24,500 $32,500 $36,500

Source: 2016 Iowa Wage Report, Iowa Workforce Development

Hawkeye Community College cannot guarantee employment or promotion.

Who Should Enroll?

This program is for individuals currently working or who have previously worked as an office professional and would like to add more skills in order to work in a healthcare environment.

Admission Requirements

No admission requirements or entrance exam needed. Basic computer skills are recommended and an interest and willingness to work with the public.

Program Details

Date September 5–December 12, 2017
Class Schedule Tuesdays and Thursdays from 5:00-9:00pm
Location Main Campus–Buchanan Hall
Cost $999—Includes books. 
Financial assistance may be available for qualifying individuals.

Register for Patient Access and Front Desk Certificate

Questions? Need Help Getting Started?

Complete the form below and Hawkeye Business and Community Education will contact you to answer your questions and help you get started.

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    319-277-2490
    319-266-6772 (fax)
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    Health Coordinator

    Brenda Helmuth
    319-296-2329, ext.3017
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