Patient Access and Front Desk Certificate

The short-term Patient Access and Front Desk certificate program prepares you to work in a healthcare setting as frontline staff serving patients or clients. These positions may be the first point of contact for patients when they call or enter the facility.

You will learn key skills such as:

  • medical terminology
  • basic computer skills
  • insurance and funding regulations
  • how to recognize and utilize medical coding
  • healthcare safety
  • workplace skills and proper communication

In addition, you will become certified in Basic Life Support (BLS) for the Healthcare Provider and OSHA/HIPAA.

Clinical simulation will be done at the end of the class to help prepare you for the workforce and you will be required to do a four-hour job shadow during the program. 

Career Opportunities

Individuals completing this non-credit certificate may find employment as a medical secretary, medical office specialist, front office coordinator, or a related occupation.

Example Careers and Average Wages

Entry Average Experienced
Medical Secretaries




Source: 2020 Iowa Wage Report, Iowa Workforce Development

Hawkeye Community College cannot guarantee employment or promotion.

Who Should Enroll?

This program is for individuals currently working or who have previously worked as an office professional and would like to add more skills in order to work in a healthcare environment.

Admission Requirements

No admission requirements or entrance exam needed. Basic computer skills are recommended and an interest and willingness to work with the public.

Class Information

Class meets: February 9 – May 20, 2021 on Tuesday and Thursday from 5:00–9:00pm
Class format: This is a hybrid class. Hybrid classes include online and classroom components. 
Location: Main Campus–Grundy Hall and online.
Cost: $1,299—Includes books. Financial assistance may be available for qualifying individuals.


Call 319-296-4290 for information about the next class date.

Questions? Need Help Getting Started?

Complete the form below and Hawkeye Business and Community Education will contact you to answer your questions and help you get started.

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How did you hear about this program?

    Business & Community Education

    Cedar Falls Center
    319-266-6772 (fax)
    Email us

    Health Coordinator

    Melissa Smith
    319-296-2329, ext.3004
    Email me

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