Extended Hours August 19 – 30, 2019

The following offices, located in Hawkeye Center, will have extended hours: Admissions, Business Office, Financial Aid, Student Services, and Testing*.

Monday–Thursday 7:30am–6:00pm
Friday 7:30am–4:30pm

* The Testing office will open at 8:00am Monday–Friday, August 19–23.

Practicing Difficult Conversations

Dealing with difficult people and conducting those conversations is one of the most challenging tasks leaders perform. The only way to make this easier is to simply practice it. This class session is devoted to that. After reviewing the guidelines, several practice scenarios will be arranged and you will practice your skills with direct feedback from the instructor and other class participants. It’s true; practice makes perfect.

Facilitator: Heather Woody

Heather L. Woody is a success coach who assists individuals personally and professionally to help them experience their greatness. She has a passion for working with people as they pursue their own road to success, goal achievement and fulfilled lives.

Heather is a master certified coach through the Certified Coach Federation and a graduate of Coach Inc., one of the largest international training organizations for professional coaches.  She also holds a Bachelor of Arts in Public Relations and Communications from the University of Northern Iowa. She is also a FranklinCovey consultant/facilitator and certified in The 5 Choices, The 7 Habits Signature, and Great Leaders, Great Teams, Great Results Leadership.

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