When asked, most team members feel they are performing well in their jobs and don’t see any problems with their performance. Imagine the surprise when the leader doesn’t see their performance the same way? We will discuss why there is often a difference of opinion between leaders and their team members regarding how they work and what gets accomplished. In addition, we will review solutions to the ten areas of “disconnect” between leaders and their team members.
Facilitator: Terry Whitson
Terry Whitson is an independent training and development consultant with more than 25 years of experience in corporate training. She earned a master's degree in training and development from Drake University and an undergraduate degree in business with a marketing emphasis from the University of Iowa. Terry has been an adjunct faculty member at Kirkwood Community College since 1988 and Mount Mercy University since 2010. She has worked as a training manager and corporate trainer for several large companies. She also gained valuable insight into customer communications from her early work experience as a customer service manager.