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Difficult Conversations: Addressing Difficult Employees

Managing performance is critical to organizational success.  Leaders at all levels must set clear expectations, provide the resources and support as well as the feedback to help employees perform.  When employees present difficult behavior it can be time consuming and frustrating. This session will focus on strategies that will help identify triggers, prepare for tough conversations, and focus on the words to say.

Objectives

  • Identify negative behavior demonstrated by an employee and its impact on the performance of the team, coworkers, and customer.

  • Recognize factors may contribute to the negative behavior.

  • Evaluate options for addressing the behavior or performance concerns.

  • Practice techniques to establish and communicate feedback to change an employee's difficult behavior.

Facilitator – Dr. Celina Peerman

Dr. Celina Peerman serves as an organizational psychologist through training, coaching, and instructional design activities that focus on creating sustainable learning cultures at work. For over 15 years she has worked with Hawkeye Community College and specializes in organizational behavior and human resource management-related training and projects. Her professional experience includes senior leadership roles in human resource, organizational development, and operations positions in both profit and non-profit organizations. Celina has led successful workshops and designed training for a variety of industries, as well as presented at numerous conferences for local, state and national audiences. Celina’s focus is to provide quality training and services that directly contributes to better service for all stakeholders and in particular the retention of front-line staff and strength of first-line supervisors. Her passion is for how people behave at work; the good, the bad, and the worst.

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