Date: Thursday, March 21, 2019
Location: Buchanan Hall – Advanced Technology and Business Center
Do your results sometimes not match your expectations? When a customer chooses another supplier for their products or services, do you wonder how you could have kept them? To be efficient and effective we need to learn how to approach process improvements by starting with both the internal and external customer and determine what they perceive as value. Once this critical step is understood, then a holistic approach of looking at the value stream and application of Lean Thinking can be applied. Learn what Lean is all about and how to get started, in order to attain the results desired.
Facilitator: Glen Pullin
Glen Pullin started Quality Manufacturing Solutions LLC out of his home and provides training in Lean Principles and Quality Process Improvement techniques to a variety of manufacturing and service industries, including Bossard, United Equipment Accessories, Criterion Manufacturing, GMT, Mitas, Dupont, Siemans, John Deere, and Bagcraft.
Glen got his start at John Deere in Waterloo as a foundry laborer and was with them for more than 30 years. During his tenure at John Deere, he's wore many hats working his way up from a machine operator and maintenance supervisor to a continuous quality improvement coordinator before retiring in 1995. He received a Bachelor of Arts in General Industry and Technology from the University of Northern Iowa in 1998. Glen is a member of the Society of Manufacturing Engineers, American Society for Quality, and is a Certified Manufacturing Technologist, Certified Quality Auditor, and Lean Bronze Certified.