Decision Making and Assertiveness
Date: Thursday, April 18, 2019
Location: Buchanan Hall – Advanced Technology and Business Center
Would you like to be an effective decision maker and more adept at solving work problems? Do you wish you were more assertive? Internal and external customers are mainly interested in solutions to their problems. Discover problem solving methods and critical thinking skills to proactively attack problems and make timely decisions. Learn aspects of tough conversations and how to plan dialogue that will reduce conflict using assertiveness techniques. By doing so, you will bring value to your team, your company, and your customers.
Facilitator: Lisa Schaefer
Lisa Schaefer is a John Maxwell Certified Coach, trainer, and speaker. Lisa is an expert in behavioral coaching, organizational psychology, and customer service success strategies, and has served as a professor, staff development professional, and counselor. Her experiences include working for Walt Disney World, and hosting on-air radio programs, as well as more than 15 years of education, corporate training, and executive coaching experience. She holds a master’s degree in counseling and bachelor’s degrees in psychology and marketing from the University of Wisconsin.
Her goal is to help participants have fun while learning why we do the things we do. Her biggest passion is asking questions to learn as much as she can from others. Lisa loves to make people laugh and believes if everyone just smiled more, the world would be a better place.