Visit campus to learn what Hawkeye has to offer you!
Visit the Hawkeye Bookstore to purchase your books and supplies. Extended hours now through Thursday.
Transferring Credits to Hawkeye
Welcome back students! There are lots of fun events happening this week including a FREE breakfast, Fall Fest, and an Escape the Cedar Valley event.
Preview training topics and expertise of eight of our instructors. Learn about hot, new training and other business services to make your business run efficiently.
PREVIEW NEW TRAINING TOPICS
Coming soon, the new Adult Learning Center!
Faculty & Staff Page
Visit the Brock Student Center Food Court and check out the new look. Grab a hot meal, make yourself a salad at the new salad bar, or grab a sandwich out of the cooler. Enjoy!
Alumni & Donors Page
Make a Gift
Update your contact information and tell us your story. We're so excited to hear from you!
Update Your Contact Information
Date: Thursday, November 16, 2017Time: 8:30-11:00amLocation: Buchanan Hall – Advanced Technology and Business Center
The goal when providing services and products to a customer is complete satisfaction. Learn to build a culture of customer satisfaction by understanding the difference between service and satisfaction, the struggles encountered when trying to provide the ultimate satisfaction for both internal and external customers, and recognize quality initiatives. Discover the moment of truth, the importance of first impressions, and proven ways to deal with upset customers.
Terry Whitson is an independent training and development consultant with more than 25 years of experience in corporate training. She earned a master's degree in training and development from Drake University and an undergraduate degree in business with a marketing emphasis from the University of Iowa. Terry has been an adjunct faculty member at Kirkwood Community College since 1988 and Mount Mercy University since 2010. She has worked as a training manager and corporate trainer for several large companies. She also gained valuable insight into customer communications from her early work experience as a customer service manager.
Cedar Falls Center
Hawkeye Community College Main Campus1501 East Orange Road, P.O. Box 8015Waterloo, IA 50704-8015319-296-2320 | 1-800-670-4769
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