Visit campus to learn what Hawkeye has to offer you!
The credit course search for courses offered during the Spring 2018 semester is now available. Registration begins October 20. Plan now to register early for the best selection of classes.
Transferring Credits to Hawkeye
Train for a career that offers freedom, stability, and competitive pay. Attend an Open House on October 21 or November 4 to learn more.
Learn More Today!
Coming soon, the new Adult Learning Center!
Join in the fun! Sign up for fall intramurals today.
Faculty & Staff Page
Visit the Brock Student Center Food Court and check out the new look. Grab a hot meal, make yourself a salad at the new salad bar, or grab a sandwich out of the cooler. Enjoy!
Alumni & Donors Page
Make a Gift
Update your contact information and tell us your story. We're so excited to hear from you!
Update Your Contact Information
Date: Thursday, November 16, 2017Time: 8:30-11:00amLocation: Buchanan Hall – Advanced Technology and Business Center
The goal when providing services and products to a customer is complete satisfaction. Learn to build a culture of customer satisfaction by understanding the difference between service and satisfaction, the struggles encountered when trying to provide the ultimate satisfaction for both internal and external customers, and recognize quality initiatives. Discover the moment of truth, the importance of first impressions, and proven ways to deal with upset customers.
Terry Whitson is an independent training and development consultant with more than 25 years of experience in corporate training. She earned a master's degree in training and development from Drake University and an undergraduate degree in business with a marketing emphasis from the University of Iowa. Terry has been an adjunct faculty member at Kirkwood Community College since 1988 and Mount Mercy University since 2010. She has worked as a training manager and corporate trainer for several large companies. She also gained valuable insight into customer communications from her early work experience as a customer service manager.
Cedar Falls Center
Hawkeye Community College Main Campus1501 East Orange Road, P.O. Box 8015Waterloo, IA 50704-8015319-296-2320 | 1-800-670-4769
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