Regular Hours, Summer 2022

Summer Hours: May 23 – July 29, 2022: Monday – Thursday 8:00am – 4:30pm, Friday 8:00am – 12:00pm

Multi-Factor Authentication

Multi-Factor Authentication adds an extra layer of security to your Hawkeye accounts by requiring something you know, such as your username and password, plus something unique that you have, such as your phone or a Hawkeye provided key fob. By combining your password with one of these factors, attackers can't access your account.

Hawkeye will be implementing Duo Security Multi-Factor Authentication for staff and faculty members. Once activated, staff and faculty members will need to verify their identity twice before they can access essential Hawkeye web applications — once with their password and once with a trusted device. We will be rolling out this feature in waves starting on July 1, 2022.

Duo Security Multi-Factor Authentication provides a more secure computing environment for Hawkeye and aligns with industry standards and best practices.

Services that will be protected by Duo Security Multi-Factor Authentication include:

  • My Hawkeye
  • Colleague
  • Canvas
  • Zoom
  • Google G Suite
  • Panopto

Additional services will be protected by multi-factor authentication in the future as they are added.

What is Two-Factor Authentication? Why is it Important?

  • Passwords can be hacked, stolen, or guessed. With Multi-Factor Authentication, even if someone has your password, they will not gain access to your Hawkeye account without access to your trusted device.

  • Colleges around the world, including the Hawkeye, are high-priority targets for hackers. Multi-factor authentication is a critical part of our cyber strategy to strengthen defenses against attacks.

  • Stolen Hawkeye credentials can be leveraged to gain unauthorized access to protected personal information and data.

  • Multi-factor authentication prevents almost 100% of attacks based on credential theft.

  • Multi-factor authentication allows you to protect your account from wherever you are located.

Receiving Access Codes to your Trusted Device

Uses must register a device that can receive push notifications or codes. This device can be an office phone, cell phone, tablet, or an approved code-generating key fob. Multiple authentication methods can be added to a single account.

When users attempt to log into a Hawkeye computer system protected by multi-factor authentication, the system will “challenge” the user by requesting a second factor of authentication. This second factor will be provided through the secure method(s) the user selected during registration.

Duo Security Mobile App

The preferred and recommended method for delivering access codes and/or push notifications is via the Duo Security Mobile app, which can be installed on any supported smartphone or tablet.

Users are encouraged to use personally owned or Hawkeye provided smartphones or tablets for the Duo Security Mobile app. The use of jailbroken/rooted devices is prohibited.

SMS Text Message

Users are encouraged to use the Duo Security Mobile app, however receiving Duo Security multi-factor authentication codes via SMS is an option for users who cannot access a smartphone or tablet but do own a mobile device capable of receiving SMS messages.

Hawkeye Provided Key Fob

Users who cannot access a smartphone or tablet and cannot receive SMS messages may request approval from their supervisor for a code-generating key fob that will be provided by CIS.

Users will need to be aware of potential syncing issues, token costs, and how to maintain the tokens.

Lost or Stolen Devices

If a user’s registered device is lost, stolen, or the user has reason to suspect their Hawkeye login credentials have been compromised, the user must contact CIS immediately.

Exceptions

Any exceptions to this policy must be approved by the Chief Information Officer.

Contact Information

Communication and Information Services (CIS)

How Can We Help? Need Support?

319-296-4415
Email CIS

Regular Hours

Monday – Friday
7:30am – 5:00pm

Chief Information Officer (CIO)

Brian McCormick
Black Hawk Hall 125
319-296-4050
Email Brian McCormick
 

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