Filing Complaints with Accreditor, State Agency, or Other Relevant Official
Initially, a student should pursue any concern about Hawkeye Community College through the formal resolution processes that Hawkeye provides. Administrative Guideline 101 outlines the process for governing discipline, grievances and complaints, appeals and remedies related to academic integrity.
Students wishing to file complaints with Hawkeye’s accreditor may contact the Higher Learning Commission.
The Iowa College Student Aid Commission (ICSAC) accepts questions from the public and complaints from students concerning unresolved issues with schools in the following categories:
Schools that are physically located in Iowa.
Schools that are registered in Iowa, including schools that are registered in Iowa only to provide programs via distance education.
Any school in the U.S., if the party registering the question or complaint with the Commission is an Iowa resident. The Commission may refer the inquiring party to or request the assistance of the regulatory authority in the state in which the school is located.
Complete the Iowa College Aid Student Complaint Form or call 877-272-4456 to file a complaint with the Iowa College Student Aid Commission.
A student or the public may also wish to consider the following additional resources for vetting concerns about a school:
Online Students—Out of State Complaint Contacts
Institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state. For information concerning filing a complaint with Hawkeye’s accrediting agency, please see the paragraph above.
Students enrolled in online classes at Hawkeye Community College who reside out-of-state should follow the formal resolution process noted earlier in this section of Consumer Information. Online students have the same rights and responsibilities as those students enrolled in on-campus courses.
Complaint Contacts by Location
Alabama—Alabama Department of Postsecondary Education
Alaska—Alaska Commission on Postsecondary Education
Arizona—Arizona State Board for Private Postsecondary Education Student Grievance Procedure
Arkansas—Arkansas Department of Higher Education Student Grievance Procedure
California—Bureau for Private Postsecondary Education
Colorado—Colorado Department of Higher Education Student Grievance Procedure
Connecticut—The Office of Financial and Academic Affairs for Higher Education
Delaware—Delaware Department of Education
Florida—Florida Department of Education Student Grievance Procedure
Idaho—Idaho Board of Education Student Grievance Procedure, page 8.
Indiana—Indiana Commission on Proprietary Education
Kansas—Board of Regents Student Grievance Procedure
Kentucky—Kentucky Council on Postsecondary Education Student Grievance Procedure
Louisiana—Louisiana Board of Regents Student Grievance Procedure
Maine—Maine Department of Education
Maryland—Maryland Higher Education Commission Student Grievance Procedure
Massachusetts—Massachusetts Board of Higher Education Student Grievance Procedure
Michigan—Michigan Department of Energy, Labor & Economic Growth Student Grievance Procedure
Minnesota—Minnesota Office of Higher Education Student Grievance Procedure
Mississippi—Mississippi Commission on College Accreditation
Missouri—Missouri Department of Higher Education Student Grievance Procedure
Montana—Montana University System, Montana Board of Regents
Nebraska—Nebraska Department of Education, Private Postsecondary Career Schools Complaint Form
Nevada—Nevada Commission on Postsecondary Education Student Grievance Procedure
New Hampshire—New Hampshire Postsecondary Education Commission Student Grievance Procedure
New Jersey—New Jersey Commission of Higher Education Student Grievance Procedure
New Mexico—New Mexico Higher Education Department Student Grievance Procedure
North Carolina—North Carolina Community College System, Office of Proprietary School Services Student Grievance Procedure
North Dakota—North Dakota State Board for Career and Technical Education
Ohio—Ohio State Board of Career Colleges and Schools Student Grievance Procedure
Oklahoma—Oklahoma State Regents for Higher Education
Oregon—Department of Education - Private and Career Schools Office
Pennsylvania—Pennsylvania Department of Education Student Grievance Procedure
Puerto Rico—Puerto Rico Council on Higher Education
South Carolina—South Carolina Commission on Higher Education Student Grievance Procedure
South Dakota—South Dakota Board of Regents Student Grievance Procedure
Tennessee—Tennessee Higher Education Commission Complaint Form
Texas—Texas Higher Education Coordinating Board Student Grievance Procedure
Utah—Utah Division of Consumer Protection Student Grievance Procedure
Vermont—Vermont State Board of Education Student Grievance Procedure
Virginia—Private and Out-of-State Postsecondary Education, State Council of Higher Education for Virginia Student Grievance Procedure
Washington—Washington Student Achievement Council
Washington DC—Education Licensure Commission
West Virginia—West Virginia Higher Education Policy Commission Student Grievance Procedure, Section 14 of Series 20
Wisconsin—Wisconsin Educational Approval Board Student Grievance Procedure
Also see the Student Complaint Policy.